The Social Security Board delivers its services through its nine Branch Offices and five sub offices strategically located making our services accessible to our customers. Its main headquarters building is centrally located in the capital city of Belmopan. Our dedicated, professional and well trained employees work hard to deliver the services Belizeans and other stakeholders need.

VISION STATEMENT

To be a model Social Security institution, the pride of Belize!

MISSION STATEMENT

  • Deliver timely, cost effective and top quality service to our Beneficiaries and other stakeholders;
  • Grow and protect a sustainable social security fund with integrity and transparency.

SERVICE PRINCIPLES

After consultation with the employees of SSB, it has been determined that the following service principles are of significant importance to the strategic objectives of SSB.

  • Customer Care
  • Effective Communication
  • Good Governance (Accountability, Transparency, Predictability, Participation, Dynamism)
  • Integrity and Fairness
  • Leadership and Innovation
  • Professionalism
  • Respect for the Individual Employee and Customers,
  • Results Oriented
  • Social Responsibility
  • Teamwork and Collaboration
Service Excellence

The Social Security Board (SSB) is committed to the continuous quality improvement of service and is dedicated to make our service more responsive to customers. In 2014, SSB will commence consultations on a proposed new Service Delivery Model. This new model is poised to help us achieve service excellence by allowing us to change the way we do business. The new service structure will focus on the needs of customers, offering channels and processes that are easier to access and use.

The anticipated outcome:

For Customers:

A personalized service experience that is characterized by efficient, fast and accurate service delivered seamlessly through the channel of their choice (in-person/outreach services, phone, mail and internet/mobile services). It means putting the customers at the heart of everything we do.

For Employees:

A place of work focused on meeting the needs of SSB customers and delivering service that achieves an improved quality of life (social and economic) to our customers.

For SSB:

A culture committed to delivering social and economic benefits that meet the needs of customers and for which interaction will be with a trusted and accountable benefits delivery organization.

SSB in Brief

Everyone, as a member of society, has the right to social protection at times when they are unable to care for themselves and their families. In Belize, the Social Security Board was established on June 1, 1981 to provide a sustainable social insurance to the workers. Our social insurance provides protection to its contributors against economic insecurity by paying cash benefits to workers to replace wages for the birth of a child, inability to work due to sickness or an injury suffered on the job, at retirement age, or for the death of a spouse or child.


  • The Social Security Board is a Statutory Body that falls under the Minister of Finance, and is headed by a Board of Directors comprised of nine members and is responsible for running the scheme. These members include 5 persons representing the Government of Belize, 2 persons representing Employers and 2 persons representing Employees.

    We are also guided by the Social Security Act, Chapter 44 of the Laws of Belize in making decisions on applications for registration of employers, employees or self-employed persons, it also provides sets of laws pertaining to collection of contributions, qualifying conditions and requirements for the payment of cash benefits and pensions to contributors, and all other matters pertaining to the business of Social Security.

    As employees of the Social Security Board, everything we do is inspired by our enduring Mission Statement which guides the actions of our Organization to ensure that the goal of providing social protection to our workers is fulfilled.

    Our mission statement reads:

    Deliver timely, cost effective and top quality service to our beneficiaries and stakeholders;
    Grow and protect a sustainable Social Security Fund with integrity and transparency.

    Our Vision Statement concentrates on our future – what we want to be, and that is:

    To be a model Social Security institution, the pride of Belize!

    Our logo represents the direction towards a more holistic view of the services that the Social Security Board provides. The logo depicts a family (man woman and child) being supported by a hand in a circular frame. The hand represents Social Security Board stakeholders and the family represents the coverage that the benefits directly affects, not only for the insured person but for his or her family. The circle of bronze behind the family signifies continuity. The colors of the logo are Emerald Green, Bronze and White. Green signifies growth and renewal. Bronze is strength and White signifies purity of purpose. All of these colors are indicative of what Social Security symbolizes, that is ‘Insuring the present… Securing the future!’

    An employed person can start contributing to the social security scheme at the age of 14 years. Once employed for 8 hours or more in a week, which includes temporary employment during summer or weekend jobs, it is mandatory for employers to pay Social Security contributions on behalf of employees. As a contributor, these monthly contributions will provide entitlement to any of the following benefits by meeting qualifying conditions:

    • Sickness benefit for natural cause illnesses payable up to a maximum of 234 days.
    • Maternity benefit for females on the birth of a child payable up to 14 weeks.
    • Maternity Grant – $300.00 is payable for the birth of a child.
    • Employment injury – for work related injuries payable up to 156 days, and includes payment of medical care: doctor’s consultation fees, physical therapy, and x-rays, to name a few.
    • Retirement Pension for persons who have worked a minimum of 10 years; it is paid at age 60 for persons who are no longer employed, or at age 65 for persons who may wish to continue working.
    • Retirement Grant is a lump sum payment for persons who contributed less than 10 years.
    • Survivor’s Benefit is paid to the beneficiaries of Insured Persons, which includes the wife or common-law, and children up to age 16 or 21 if attending school.
    • Invalidity Benefit is paid to persons who are permanently unable to perform any type of work due to a natural cause illness, for example: as a result of a stroke, cancer, or any other permanent illness.
    • Disablement Benefit is awarded either as a pension or a lump sum grant to compensate insured persons for loss of physical faculty or a permanent disability as a result of an accident at work.
    • Death Benefit: is paid to the beneficiaries of an Insured Person who died as a result of an injury or accident at work. It is paid to the wife or common-law spouse, and children up to age 16 or 21 if attending school.
    • Funeral Grant:
      • $1,500.00 is paid for the death of an Insured Person
      • $1,000.00 is paid for the death of an Insured Person’s spouse
      • $500.00 is paid for the death of an Insured Person’s child
    • In 2003, the Social Security Board introduced a social assistance program referred to as the Non-contributory Pension to alleviate poverty for women sixty-five (65) years or older and men sixty-seven (67) years or older who did not contribute to the Social Security Fund and meet the qualifying conditions to receive this assistance.

    In closing, Social Security’s goal is for Service Excellence!

History

Established on June 01, 1981, Social Security Board is a member of the International Social Security Association based in Geneva, Switzerland. In April 1987, it became a member of the Comite Permanente Interamericano de Seguridad Social, Mexico (C.P.I.S.S.) and in February, 1994 joined COCISS – Consejo Centroamericano de Instituciones De Seguridad Social. This organization was later renamed CISSCAD – Consejo de Instituciones de Seguridad Social en Centro America y Republica Dominicana for which the Social Security Board now holds the Presidency.

  • The Scheme pays benefits on behalf of all insured persons, who are employees fourteen years and over, from “the womb to the tomb”. Maternity Benefits are paid to pregnant women who qualify, and Funeral Grant is paid to the survivors of a deceased insured person who qualifies for the benefit. These are only two examples of the benefits being paid.

    In accordance with Section 2 of the Social Security Act, Chapter 44 of the Laws of Belize, Revised Edition 2000-2003, the contributors to the scheme are employed persons over the age of fourteen (14) years. It is the employee’s responsibility to register with Social Security. Statutory Instrument No. 106 of 1999, states that “an employer shall not employ a person who has not been registered under the Act.” “Employer” means any person who employs or any person(s) who employs on behalf of another.

    In “Message from the Prime Minister”, in the 1981 Annual Report of the Social Security Board, the Rt. Honorable George C. Price said:

    “… Social Security is but the beginning of developing the proper attitudes of responsibility for older or injured citizens, so that we become conscious of the human and social obligations, which the economy must strive to meet. ”

ADMINISTRATION

Board of Directors

The Social Security Board is part of the portfolio of the Minister of Finance, who appoints a Board of Directors to administer the program; directors representing employers and employees are named by respective organizations. The Board of Directors consists of:

  • Five members representing Government: a chairman and four other members appointed by the Minister in his discretion;
  • Two members representing employees (from the National Trade Union Congress of Belize); and
  • Two members representing employers (one from the Belize Chamber of Commerce and Industry and one from the Belize Business Bureau).

The Chief Executive Officer is an ex-officio member without a right to vote. The board Secretary is an employee of the Social Security Board. The Board appoints one of its members to be Deputy Chairman. The initial term of office of the Chairman is for a period of five years, and three years in the case of all members. (Statutory Instrument No. 16 of 2003).

  • BOARD OF DIRECTORS

    • Leonides Cuellar – June 1st, 1981 to 1987
    • Kenneth M.L. Dunn – 1987 – 1990
    • Jorge Meliton Auil Sr. – 1990 – 1993
    • Denton Belisle – 1993 – 1998
    • Narda Garcia – January 4th, 1999 – July 21st, 2006
    • Dr. Louis Zabaneh – 2007 – 2008
    • Merlene Martinez – April 2008 – 2011

    Mr. Douglas Singh - CHAIRMAN

    Mr. Douglas Singh – CHAIRMAN

     

    Mr. Richard Flowers - CHIEF EXECUTIVE OFFICER

    Mr. Richard Flowers – CHIEF EXECUTIVE OFFICER

    Mrs. Beverly Castillo - GOVERNMENT REPRESENTATIVE

    Mrs. Beverly Castillo – GOVERNMENT REPRESENTATIVE

    Ariel-Mitchell

    Mr. Ariel Mitchell – GOVERNMENT REPRESENTATIVE

    Mr. Anwar Barrow - GOVERNMENT REPRESENTATIVE

    Mr. Anwar Barrow – GOVERNMENT REPRESENTATIVE

    Dr. Omar Figeroa - GOVERNMENT REPRESENTATIVE

    Dr. Omar Figeroa – GOVERNMENT REPRESENTATIVE

    mnarcello-blake

    Marcelo Blake – EMPLOYER’S REPRESENTATIVE

    Lourdes-Smith

    Mrs. Lourdes Smith – EMPLOYER’S REPRESENTATIVE

    Mr. Phillip Tate - EMPLOYEE'S REPRESENTATIVE

    Mr. Phillip Tate – EMPLOYEE’S REPRESENTATIVE

    Ms. Lorelei Westby - EMPLOYEE'S REPRESENTATIVE

    Ms. Lorelei Westby – EMPLOYEE’S REPRESENTATIVE

    Mrs. Irene Cruz - BOARD SECRETARY

    Mrs. Irene Cruz – BOARD SECRETARY

Investment Committee

Mr. Nestor Vasquez - CHAIRMAN

Mr. Nestor Vasquez – CHAIRMAN

Ms. Rebecca Suazo - MEMBER

Ms. Rebecca Suazo – MEMBER

Norman-Dueck

Mr. Norman Dueck – MEMBER

Mr. Emil Mena - MEMBER

Mr. Emil Mena – MEMBER

Management
MANAGEMENT
NAME TITLE
EXECUTIVE MANAGEMENT SERVICES
Richard Flowers Chief Executive Officer
AUDIT SERVICES
Denise Mahler Manager, Internal Audit Services
CORPORATE SERVICES
Leo Vasquez General Manager
HUMAN RESOURCES
Arlene Neal General Manager
POLICY AND PROGRAMS
(Vacant) General Manager
SERVICE MANAGEMENT
Leticia Vega General Manager
NATIONAL HEALTH INSURANCE
Dra. Natalia Rodriguez General Manager
Function/Operation of Branch Offices

Corporate Services at Social Security Headquarters, Belmopan includes: Administration, Benefits, Registration, Medicare, Finance/Compliance and External.

  • Administration

    • Personnel Administration
    • Management Information Systems (MIS)
    • Internal Audit
    • Office Administration, Procurement and Facilities Management
    • Executive support services for the Board of Directors
    • Actuarial Assessment and Programme Management
    • Mail Service
    • Manpower Development
    • Business Strategic and Contingency Planning
    • Branch Office Support

    Benefits

    • Decision making and Appeals
    • Recurrent Pension payments
    • Non-Contributory Pension Management
    • Statistical Reports
    • Records Management & Retrieval System
    • Processing and Payment of Benefits
    • Compliance with the Social Security Act

    Registration

    • Registration Systems Management
    • Card Delivery
    • Records & Reports
    • Registration of Employers and Employees

    Medicare

    • Decision on Employment Injury Claims
    • Administration of Medical Care Services
    • Referrals to Medical Consultant
    • Decision & Formalization of Medical Boards
    • Purchase & Evaluation of Health Services

    Finance/Compliance

    • Collection of all contributions as stipulated by the Social Security Legislation
    • Enforcement of the SS Act to Bring Legal Compliance by Employers & Employees
    • Investigations
    • Inspections
    • Compliance with Occupational Safety and Health
    • Compliance with the Social Security Act
    • Accounting and Investment Systems
    • Budget Administration

    External

    • Public Education and Consultation
    • Media and Public Information
    • Customer Service Support Systems
    • Financial and Statistical Publication

Organizational Chart

organizational chart

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