Service Excellence

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The Social Security Board (SSB) is committed to the continuous quality improvement of service and is dedicated to make our service more responsive to customers. In 2014, SSB will commence consultations on a proposed new Service Delivery Model. This new model is poised to help us achieve service excellence by allowing us to change the way we do business. The new service structure will focus on the needs of customers, offering channels and processes that are easier to access and use.

The anticipated outcome: